FAQ

Have a question? You can find the answers for the most common questions asked by our customers.

1. What is your hours of operation?

Client department via e mail works daily from 10:00 - 18:00. For last minute reservations and questions our client service phone line is available for 24/7.


2. Do I have to make my reservation in advance?

It is better to make a reservation well in advance via e-mail to make sure that the time for your group is booked. It may happen that the last minute reservation for immediate appearance is declined due to the activity being fully booked. But you can be sure that we will do our best to find a spot in any tight schedule for you to do chosen activity.


3. How will I know that my booking is confirmed?

To receive the final confirmation about your reservation please send all the details requested at the booking form and if necessary all additional information requested by our client manager. After our client manager will receive all the necessary details you will receive confirmation e-mail about your booking.


4. Can I create my own combination of activities?

Yes, it is possible to create your combination of activities. Please ask your service manager for all the available options during the reservation process.


5. Cancellation and Refund Policy

The payment amount is subject to a 25% cancellation fee if cancelled more than 24 hours in advance. The payment amount is nonrefundable if not cancelled more than 24 hours in advance.


6. “Force Majeure” Exception

If the purchased tour or event is hindered or prevented by any act of God, strikes, lockouts or other labor dispute, shortage of labor or materials, earthquake, hurricane, flood, fire or other casualty, taking, civil commotion, riot, mob violence, insurrection, malicious mischief, sabotage, rebellion, act of public enemy, act of terrorism, epidemic, invasion, embargo, governmental preemption in the case of national or local emergency security or health risk, suspension of governmental operations or other event beyond the reasonable control of the party claiming the benefit of the event, including acts of declared or undeclared war and acts of terrorism; then we may cancel the proposed tour or event without any liability to refund any money, deposits, fees or fares paid in advance.


Help center

For immediate service, please call or for more information send us e-mail.